Shipping & Returns
Can I track my order once it ships?
What is your return policy?
We value you as a customer and your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. We apologize, but due to the nature of cosmetic products, we are unable to offer any returns or exchanges.
May I cancel or adjust my order?
We will make every effort to cancel your order prior to shipment. Please note that if your order has already been packaged prior to shipment, it may not be able to be cancelled. Once an order is packaged or shipped we cannot cancel it. We apologize, but we are unable to change, exchange, or return items in an order once it has been placed. Once an order is placed, unfortunately products may not be edited. If there is an error in your shipping address, please contact customer service immediately. Once an order has shipped we cannot be responsible for errors in shipping address. To cancel an order, please contact customer service on the website. Please be sure to check your order carefully before placing it.
What if I am missing products from my order or I received a product that was damaged?
Please contact us by clicking on the contact us. Missing items that are in stock will be reshipped if a refund has not been issued. Backordered and or damaged products will be fully refunded. Please be sure to contact us within 90 days, or we will not be able to honor your request.
What if I entered an incorrect shipping address?
Please contact our customer service department immediately at firstname.lastname@example.org. Please be sure to give us the corrected address. If your order has not shipped yet, we will gladly change it for you. We apologize, but we may not be responsible if you have entered an incorrect address and your order has already been shipped.